POLICIES
RETURNS:
While we do not facilitate returns for our pieces, we are dedicated to exceeding your expectations. Feel free to request additional photos or any further details you desire, as we are committed to ensuring your complete satisfaction through transparent communication and comprehensive information.
SHIPPING:
For smaller items purchased online, we ship via UPS, ensuring they reach you in pristine condition, mirroring their appearance on our website. Tracking information will be promptly shared with you as soon as it becomes available.
Larger items undergo a tailored shipping approach — nationally via white glove service or truck freight and internationally via sea or air freight. Costs are intricately calculated, factoring in shipping weight (based on dimensions and poundage), fragility (for delicate materials like glass, marble, and ceramics), and the destination's distance and accessibility.
From the point of booking, it may take up to four weeks for the freight company to process, coordinate delivery logistics, and collect from our showroom. National shipments typically have a lead time of three to five weeks, while international deliveries may range from five to eight weeks. Your patience is greatly appreciated as we prioritize the safe and careful transport of your items.
DELIVERY:
For a seamless, white-glove, door-to-door delivery within Los Angeles, kindly connect with a member of the team to facilitate all necessary arrangements.
For out-of-state destinations, we extend our white-glove, door-to-door delivery service through a selection of reliable freight carriers. To obtain a shipping quote, please send us an email. and provide the delivery address. We are here to assist you in ensuring a smooth and tailored delivery experience.
PICKUP:
Sold items must be picked up within 10 days of purchase, we can arrange to store items for an extended period. If you require more time, please send us an email.
Items not picked up within 30 days of purchase will be considered abandoned and will be reposted. Please note that these items are non-refundable.